PREPARE WITH CONFIDENCE USING SERVICENOW'S UPDATED CIS-ITSM DUMPS AND RECEIVE FREE UPDATES FOR 1 YEAR

Prepare with Confidence Using ServiceNow's Updated CIS-ITSM Dumps and Receive Free Updates for 1 Year

Prepare with Confidence Using ServiceNow's Updated CIS-ITSM Dumps and Receive Free Updates for 1 Year

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q100-Q105):

NEW QUESTION # 100
Which is the process responsible for delivering items that have been ordered from a Service Catalog?

  • A. Catalog Workflows
  • B. Request Management
  • C. Catalog Item Design
  • D. Service Catalog Management
  • E. Catalog Fulfillment

Answer: B

Explanation:
Detailed Explanation:
Request Management is the process responsible for delivering items ordered from the Service Catalog. When a user submits a request, the Request Management process ensures that the items are delivered following the appropriate workflow, approval processes, and fulfillment steps.
For more information, see Request Management.


NEW QUESTION # 101
Which one of the following is NOT included in foundation data?

  • A. Assets
  • B. Locations
  • C. Companies
  • D. Groups

Answer: A

Explanation:
Explanation
Assets are considered configuration items, not foundation data.


NEW QUESTION # 102
What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

  • A. Create and manage Approval Policies
  • B. Manage Risk Conditions
  • C. Manage Risk Assessments
  • D. Delete Change
  • E. Delete CAB Definition

Answer: B,C,D


NEW QUESTION # 103
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?

  • A. Problem Assignee clicks Re-Open on the Problem record
  • B. Administrator clicks Re-Open on the Problem Record
  • C. If 7 days has passed, since the Problem was closed, it cannot be re-opened
  • D. Problem Manager clicks Re-Analyze on the Problem record

Answer: D


NEW QUESTION # 104
The Close Incident button doesn't appear for itil users.

  • A. True
  • B. False

Answer: A

Explanation:
Users with itil roles don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.


NEW QUESTION # 105
......

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